Wellness Centre Terms, Conditions & Memberships
Day Spa, Services & Workshop Booking Conditions here
HOW TO PAY AND BOOK A CLASS
Payment must be made prior attending a class
- Online payment can be made 24/7 with payment using Visa/MasterCard (+ fees & charges, see below)
- Over the phone payment 4226 3777 can be organised
- In person at the studio cash or credit card / eft
RESERVE YOUR SPACE
Reserving your place in a class can be done online once you have paid and been assigned a password. Login from the Wellness Centre Home page by clicking the "Clients login Here" button.
Otherwise you can register for classes by email, phone or in person. You are required to be at the studio for your class 5 minutes before the class is scheduled to start,.
If a class is full be sure to put your name on a waiting list. Our 2 hour class cancellation policy applies, see below. Class places are subject to availability.
Failure to inform us and register for a class may mean entry is not guaranteed if the class is full.
WHAT ABOUT CANCELLATIONS & NO SHOWS
At the Wellness Centre we understand that sometime events occur that are beyond your control. For this reason we have developed the below cancellation policy for pilates/yoga/meditation group classes.
For Group classes, you can cancel your booking online up to 2 hours before the scheduled class start time. (Just login by clicking on the link at the top right of this page, and go to the "My Schedule" tab, where you can view, and cancel your upcoming booked classes). When you cancel your booking, your class credit will be refunded automatically. The 2 hour cancellation limit allows us to offer your spot to another person. If you cancel less than 2 hours prior to the scheduled start time for the class, you will forfeit that (1) class pass from your series If you are booked in and the class is full and you don’t come to class there is a $15 fee added to your account. This allows the place to be offered to someone else who wishes to do the class.
Students with Unlimited Passes ... you may have days forfeited from your pass if this cancellation policy is not adhered to.
If you need to cancell but don't have access to a computer you can phone the studio, text 0419411566 or send an email from your smartphone.Thankyou for your understanding.
The Wellness Centre has the right to refuse entry at anytime
Student rates in adult classes; Applicacable to a full time student from 14 years and up, have current id. mature age adult studying and working does not count.
First timers offer is a once only offer for new clients
Passes are valid from your date of first visit. Purchases Passes must be initiated within 1 month of purchase.
No refunds from change of mind, no transfers or no extensions.
STUDIO CLASS/COURSE/WORKSHOP REFUNDS
The Wellness Centre Wollongong does not offer refunds except for medical reasons where participants are unfit to participate in Yoga, Pilates, Barre, Meditation or other classes/courses for the foreseeable future. In this case you will receive a full refund ( upon presentation of appropriate medical certificate) for your unused valid class pass or session fee. Reasonable administrative costs will apply. Tickets to The Wellness Centre workshops are 100% transferrable. We do not offer refunds however you are welcome to re-sell or gift it to your friends or family. Simply send an email via our Contact Us Here page with the change of name details.
Hold Policy
Monthly Unlimited Passes are 30 days expiry from your first visit. Can be put on hold 7 days (minimum 7 day hold)
3 Month Unlimited Passes 90 days expiry from your first visit, can be put on hold up to 14 days in total (minimum 7 day hold)
6 Month Membership 180 days expiry from your first visit, can be put on hold up to 21 days in total (minimum 7 day hold)
Yearly membership 365 days expiry from your first visit can be put on hold up to 42 days in total maximum of 3 intervals.
Class passes & memberships have expiry dates & conditions. Limited time extensions (Holds) may be granted due to illness or travel however this must be organized at least 7 days before the break. Please consider your membership carefully as there are no refunds from change of mind, transfers or exchanges other than for permanant or temporary physical incapacity verifiable by a medical certificate produced at the Wellness Centre.
Direct Debit Studio Memberships
We just request 4 weeks minimum for direct debit passes and 7 days written notice to cancel or put your membership on hold.
Membership Cancelations
Memberships (6mths, 12mths) require a commitment to yourself and to the Wellness Centre. If circumstances change and you find yourself in financial please discuss your situation with us directly.
If you need to cancel your membership 5 day written notice (email) is required.
A fee of 35% of the unused portion of the membership is required. You can cancel your Membership in the Minimum Term if you contract a serious illness or a permanent physical incapacity which is confirmed by a medical practitioner that we reasonably agree to and you pay the Administration Fee of $50
PAYMENT METHODS
We accept EFT, Visa, MasterCard, Amex and cash and online facility available. We do not refund for change of mind or circumstance.