Strengthen your body
Deeply Relax Open your mind
81 Keira St.Wollongong 02 4226 3777

Wellness Centre  Terms & Conditions

for Class Passes &  Memberships

Payment must be made prior attending a class

Online payment can be made 24/7 with payment using Visa/MasterCard via the Wellness centre Website or App. In-person payments can be made at the studio with cash or credit card/EFT. Class bookings cannot be made unless payment is received prior.

Our Introductory Class passes are exclusively for first-timers who live in the Illawarra area. Please remember these are 1 time deals, non-shareable, are non-refundable and start on the day you book your 1st class.

Payments are made though our secure MindBody payment system every 7 or 14 day depending on the pass type. Memberships will Auto-renew unless you say otherwise in writing.
We will give you 30 days notice of any price changes.
Failed payments will be retried. If that does not work memberships will be paused according to Pass conditions.

Reserving your place in a class can be done online once you have paid and been assigned a password. Login from the Wellness Centre Home page by clicking the "Clients login Here" button. Even easier is using the Wellness Centre Wollongong's Free App and the Live Booking Schedule.
If unable to access the website or App you can register for classes by phone or in person. You are required to be at the studio for your class 5 minutes before the class is scheduled to start. Late arrivals will not be attend the class.  

If a class is full be sure to put your name on a waiting list. We will email/text you if a spot becomes available. If you can't make it please let us know ASAP. Class places are subject to availability.

Failure to inform us and register for a class may mean entry is not guaranteed if the class is full.

At the Wellness Centre we understand that sometime events occur that are beyond your control. For this reason we have developed the below cancellation policy for pilates/yoga/barre/meditation and also Reformer group classes.

For Studio1 Group classes (including yoga, pilates mat, barre, ,meditation etc.), you can cancel your booking online or via our App up to 2 hours before the scheduled class start time (except for early morninfg classes. See below). Just login by clicking on the link at the top right of this page, and go to the "My Schedule" tab, where you can view, and cancel your upcoming booked classes). When you cancel your booking, your class credit will be refunded automatically. The 2 hour cancellation limit allows us to offer your spot to another person. If you cancel less than 2 hours prior to the scheduled start time for the class, you will forfeit that (1) class pass from your series, Early morning Barre classes at 6.15 am or 7.15 am adhere to a 10-hour cancellation policy. Kindly cancel your reservation at least 10 hours before the scheduled start time for these classes. Bookings will not be accommodated after this period..

For Studio2 Reformer Pilates from 9.30am have a 4hr cancellation window applies with the same conditions as above. Early morning classes (Reformer & Barre) at 6.15 am or 7.15 am adhere to a 10-hour cancellation policy. Kindly cancel your reservation at least 10 hours before the scheduled start time for these classes. Bookings will not be accommodated after this period.
For Unlimited Memberships/Passes a $15 fee is added to your account if the above cancellation conditions are not met or there is a no-show. These cancellation policies allows the place to be offered to someone else who wishes to do the class.

If you need to cancel but don't have access to a computer you can phone the studio on 42263777 Thank you for your understanding.

The Wellness Centre has the right to refuse entry at anytime. Memberships and Class Passes can be cancelled at anytime for offensive, illegal or inappropriate behaviour.

Student rates in adult classes; applicable to a full time student from 14 years and up, have current id. Mature age adult studying and working does not count.
First timers offer is a once only offer for new clients
Passes are valid  from your date of first visit. Purchases Passes must be initiated within 1 month of purchase.
No refunds from change of mind, no transfers or no extensions.

The Wellness Centre Wollongong does not offer refunds except for  medical reasons where participants are unfit to participate in Yoga, Pilates, Barre, Meditation or other classes/courses for the foreseeable future. In this  case you will receive a full refund ( upon presentation of appropriate medical certificate) for your unused valid class pass or session fee. Reasonable administrative costs will apply. Tickets to The Wellness Centre workshops are 100% transferable unless specified. We do not offer refunds however you are welcome to re-sell or gift it to your friends or family. Simply send an email via our Contact Us Here page with the change of name details.

Unlimited Passes Can be put on hold after the agreed to initial 8 week period (minimum 7 day hold)
Class passes & memberships have expiry dates & conditions.  Limited time extensions (Holds) may be granted due to illness or travel however this must be organised at least 7 days before the break. Please consider your membership carefully as there are no refunds from change of mind, transfers or exchanges other than for permanent or temporary physical incapacity verifiable by a medical certificate produced at the Wellness Centre.

Direct Debit Studio Memberships
We just request 8 weeks minimum for direct debit passes and then 7 days written notice to cancel or put your membership on hold.

Membership Cancellations
Memberships require a commitment to yourself and to the Wellness Centre. If circumstances change and you find yourself in financial please discuss your situation with us directly.

A fee of 35% of the unused portion of the membership is required. You can cancel your Membership during the Minimum Term. If you contract a serious illness or a permanent physical incapacity which is confirmed by a medical practitioner that we reasonably agree to and you pay the Administration Fee of $50

We accept EFT, Visa, MasterCard, Amex and cash with online  facility available. We do not refund for change of mind or circumstance.

Joining classes at the Wellness centre means you understand there's risk. You won't hold us responsible for injuries or lost items. If something is stolen, tell us immediately! Ther e is 24hr video surveillance throughout the Centre including both studio's but not restrooms/toilets/showers.
By booking classes at the Wellness centre you are agreeing to all the above Terms & Conditions.